Delivery Checklist

Our standard and next-day deliveries are scheduled as all-day deliveries, meaning someone must be available at the delivery address to sign for the product and check the boxes between normal working hours (Monday to Friday).

If you instruct us to leave the product without a signature, we cannot be held responsible for any damage to the packaging or contents, as you won’t be able to check for external damages. Please ensure someone is available to check the delivery before placing your order.

Delivery Options:

– UK Next Day Delivery: Free on all products, including covers. Order by 2 pm Monday–Friday.

– Standard Delivery: Free

– Saturday Delivery: £39.99 

– Northern Irland Delivery: £49.99 

– Highland Delivery: £39.99

Before ordering:

  • Ensure you provide a daytime contact number for us to arrange delivery.
  • Double-check that you’ve provided the correct delivery address.
  • Confirm that someone will be available at the delivery address from Monday to Friday to receive the order.

On delivery:

  • On the day of delivery, please ensure someone is home to receive the product. It is important to inspect each box for damages before signing the delivery note.
  • If the outer packaging appears damaged, accept the goods but sign as “damaged” to allow for any claims to be processed. Failure to do this may result in the rejection of damage claims.
  • If the product itself is heavily damaged (e.g., clearly visible damaged parts), refuse the delivery and sign as “damaged on delivery – item refused”, then contact us immediately to resolve the issue.

Even if the packaging is damaged, please accept the delivery, as our packaging is designed to protect the product inside.

After delivery:

You must open and inspect the product within 24-48 hours after receipt to check for any damage or faults. Failure to do so within this time frame may result in the rejection of any replacement requests, in line with our terms and conditions. Please do not store the product without inspecting it immediately after delivery.

Product Maintenance:

Our wooden chicken coops and runs come pre-treated with an animal-friendly base coat of wood preservative, offering initial protection for the first 4 weeks. However, to ensure your coop remains in excellent condition, it’s important to follow a regular maintenance routine:

  • Weekly cleaning: Regularly clean out the coop and run to maintain hygiene and prevent wear.
  • Bi-annual treatment: Apply a wood preservative or high-quality varnish twice a year, ideally before and after the winter season, to provide extra protection against the elements.
  • First month treatment: Within the first month (or before any heavy rain), apply a high-quality varnish, roof sealer, water repellent, or wood preservative. Pay special attention to roof edges, eaves, and joints to prevent the wood from drying out, warping, or becoming unsightly.

If your coop is stored outdoors, additional coats of wood preservative are recommended to ensure long-term protection. For the metal wire, use a rust remover and apply rust protection paint to extend its lifespan.

Always ensure that all products used are non-toxic and animal-friendly to keep your chickens safe. Additionally, to preserve the appearance and durability of your coop, it’s best to place it in a sheltered location that is not fully exposed to the elements.

Please note that we cannot accept claims for products that have not been properly maintained or left without protection.